Thursday, September 13, 2007

7 Client Interaction Blunders That Blow It Every Time

by gerry riskin

I am asked frequently why some lawyers create such amazing rapport with their clients. Much of this stems from the art of the first impression. The first client interaction is more about not making a bad impression than it is making a good one.

Here are 7 first client interaction blunders that virtually guarantee you won’t develop healthy client rapport:

  1. Talking only about yourself
  2. Revealing too much
  3. Not listening
  4. Not looking your best
  5. Trying to be cool or aloof
  6. Not being yourself
  7. Not listening to your gut
Gerry Riskin, B.Com. LLB, P. Admin, is a Canadian lawyer and Business School graduate with a global reputation and is a co-founder of Edge International.

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